Our customer service team is available via email Sunday - Thursday, from 9am to 6pm UTC. Please email and we’ll get back to you within 24 hours. If you email over the weekend, please expect a reply by Sunday.

Please be aware, over Public Holidays we are closed.
These announcements could be made last minute, due to lunar activity in the UAE. We apologise in advance if a declared Public Holiday disrupts the delivery schedule of an existing order. Where possible, we will do our best to announce non-delivery days as soon as possible.

To contact customer support via telephone, please call +971 56 531 6824, Sunday - Thursday, from 9am to 6pm UTC.

Head Office
ONE by Omniyat
Dinodrops 18th Floor
Office 1802-35
Business Bay
Dubai, UAE

For any issues relating to products, orders, passwords and delivery schedules, please see the following pages:


For any PR & Marketing related enquiries, please email

We’re always looking for ways to improve, and your valuable feedback means a lot, please send all comments to