By registering with Dinodrops, you accept that you are entering into a contract with us under these Terms. People who register with Dinodrops establish an “Account” and become “Users”. Visitors to Dinodrops who do not register with Dinodrops, but who nevertheless use the Site, affirm that they are bound by these Terms each time they access Dinodrops.

The website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about changes on the website. Modifications will be effective on the day they are posted.

If you do not agree to these Terms, you must not use this Website.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab Emirates is our country of domicile.


You will be able to access most areas of Dinodrops without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register and become a User.

In order to use this website to purchase products, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about products/services on our site in which you have expressed interest.


We do not permit personalised products to include content or material which infringes anyone’s copyright: in particular, you must ensure that you own the copyright in an image or any other content that you wish to include in a personalised product is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person. Contains material which is pornographic, obscene, abusive, threatening or which promotes discrimination based on race, gender, religion, nationality, disability or age.advocates, promotes or assists any unlawful act.

You may not misuse the Website (including, without limitation, by hacking).

The customer using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age consent is mentioned as per the applicable law).

All Gift Cards & Store Credits are valid for a period of 12 months only, from the date of purchase.


We use “Cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time on our site. Cookies can enable us to track and target interests of our users to enhance the experience of our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


Dinodrops aims to ensure that every product shown on our website is accurate and of the correct pricing. There may be occasions whereby small variations occur in layout, colour or typeface.

The procedure and contract for the purchase of a product:

The User places an order on the website by clicking “Add to Basket/Cart” and then pressing an order confirmation at the end of the Checkout process.
By confirming your order, you are agreeing to purchase the product you have selected.Once you have placed your order, we then take payment by means of your nominated payment method.We will send you an email confirmation detailing your order details and any other information required.
There may be occasions whereby an order is rejected:

  • if, unfortunately we do not have the chosen product in stock
  • if we cannot obtain authorisation for your payment
  • if there is some sort of pricing or product description error
  • the order breaches any of the requirements in these terms
  • the use of images for a personalised product are corrupted or technically unsupported or pixelated
  • we suspect the order is fraudulent
  • the order is a mistaken duplication
  • Credit Card Transactions

The cardholder must retain a copy of transaction records and Merchant policies and rules. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.


We are the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via registering on our site. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will use the information to contact you in regards to any orders placed on our site. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.


When you register with Dinodrops, you can decide to opt out of receiving any communication from us, other than that required to process your registration or orders. At any point, you can change your preferences in your Account details under My Profile.


The information contained in this website is for general information purposes only. The information is provided by Dinodrops and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss of damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Dinodrops takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


All the materials contained on this Website, including, but not limited to, the textual material, artwork, photographs, computer software, audio and visual elements, is owned or controlled separately (and as a collective work) exclusively by Dinodrops General Trading FZC.